hero77Frequently Asked Questions

If you forget your password, visit the hero77 login page and click the "Forgot password?" link. Enter your registered email address or username. We will send a password-reset link to your email within a few minutes. Click the link in the email to create a new password. The reset link expires after one hour for security reasons.

If you do not receive the reset email, check your spam folder. If the issue persists, contact our support team and provide your registered email address and username. Do not share your password with anyone. If your account has been compromised, change your password immediately and enable two-factor authentication if available.

To request deletion of your personal data, contact our support team in writing via email. Include your full name, registered email address on hero77, and username. Your request will be processed according to our Privacy Policy and applicable data-protection laws.

Note that we may retain some data for anti-money-laundering (AML) and Know Your Customer (KYC) compliance, dispute resolution, and legal obligations. We will provide a detailed explanation of what data can be deleted and what must be retained for regulatory reasons. Requests typically receive a response within 14 business days.

Our support team handles inquiries in English and Indonesian. You may contact us in either language. Response times are typically faster for common issues during business hours (Monday–Friday, 9 AM–6 PM regional time). Live chat support may have longer wait times during peak hours.

For urgent issues like account lockouts or suspected fraud, email support with clear details in English or Indonesian. Include your username, registered email, and a description of the issue. We will prioritise security-related requests and aim to respond within a few hours.

Deposit ranges vary by payment method. E-wallets like DANA, e-wallet, mobile banking, local payment, and online payment typically accept deposits in a range from small amounts up to several million rupiah per transaction. Bank transfers via e-wallet, mobile banking, local payment, online payment, and e-wallet virtual accounts allow similar ranges. Minimum deposit is usually around our welcome offer; maximum per transaction depends on your bank or e-wallet limit.

We do not advertise exact amounts to avoid legal complications. Contact our support team for current minimum and maximum limits on your preferred payment method. If you need to deposit a large amount, you may split it across multiple transactions or request a bank wire transfer. All deposits require KYC verification on first use.

Deposits to hero77 are free. We do not charge a processing fee for deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts. However, your bank or e-wallet provider may charge their own fees — check with them directly.

Withdrawals to your original payment method are also free from hero77. Bank transfer fees (if any) are typically absorbed by the receiving bank, not by hero77. Withdrawal processing times vary: e-wallet withdrawals usually complete within subject to verification to 2 hours on business days; bank transfers may take 1–4 hours depending on the bank. During holidays like Idul Fitri, processing may be slower.

We at hero77 offer markets on major football tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup tournaments. We also list esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways).

Market availability changes based on tournament schedules and regulatory availability in your jurisdiction. During major tournament windows like Piala Asia or Champions League knockout stages, we may add additional betting options. Check the Markets section of your account for the full current list. If a specific market or game is not visible, it may not be available in your region — contact support to confirm.

We at hero77 track regular user activity and offer tiered benefits to active members. As you place transactions and interact with our platform, you accumulate activity points. Higher tier status unlocks benefits such as faster withdrawal processing, higher withdrawal limits, and priority support access. Tier levels reset periodically — typically on a monthly or quarterly basis.

Your current tier is visible in your account dashboard under "Loyalty" or "Account Status." Exact tier requirements and benefits vary and are updated periodically. Contact our support team for the current tier structure and how your account progress is calculated. Tier benefits do not include guaranteed winnings or bonus guarantees — they are operational conveniences only.

We at hero77 operate only in jurisdictions where online gaming and sports betting are lawful. We do not offer services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of hero77 comply with the laws of your own jurisdiction. If online gaming is prohibited where you live, do not create an account.

Service availability may change if a jurisdiction updates its laws or restricts online gaming. If our services become unavailable in your region, we will restrict access to your account. For specific information about service availability in your city or region (Jakarta, Surabaya, Bandung, Medan, or elsewhere), refer to our Legal Notice or contact support. Our support team cannot provide legal advice about your jurisdiction — you must verify compliance yourself.