hero77 Casino & Sportsbook Service Notice

We at hero77 operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. Unlike traditional brick-and-mortar operations bound to a single territory, our platform serves players across multiple regions — but only where applicable law allows. This legal notice sets out the boundaries of our service area, your responsibilities as a user, and our commitments to safe and lawful operation.

Our service is not licensed, regulated, or approved by any single government. We do not claim to be "licensed in Indonesia" or "approved for Jakarta." Instead, we operate where jurisdictions permit online gaming and sports betting, and we require you to verify compliance with your own local law before accessing hero77. Your responsibility as a user is to confirm that access and use on our platform comply with the regulations of your jurisdiction.

This page covers service availability, account eligibility, jurisdiction-specific restrictions, and how to contact us with legal inquiries.

Service Availability and Jurisdiction-Restricted Access on hero77

Where We Offer Our Services

We at hero77 provide sportsbook markets (football, esports, and other tournaments), live-dealer entertainment (blackjack, roulette, baccarat, Dragon Tiger), and slot games only in jurisdictions where online gaming and sports betting are lawful. We do not offer our services in jurisdictions where online wagering is prohibited by law. Determining whether our services are available to you is your responsibility — you must verify with your local law before creating an account or depositing funds.

Our service area is fluid and changes based on regulatory developments. If a jurisdiction tightens or prohibits online gaming, we may restrict access from that territory. We reserve the right to suspend or terminate accounts from jurisdictions where our services become unavailable without notice. If your access is restricted or your account is closed due to jurisdiction changes, we will process any remaining balance to your registered payment method.

We support deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Availability of payment methods may vary by region and changes in payment provider regulations. We will notify you if a payment method becomes unavailable.

Account Eligibility and User Restrictions

When you create an account on hero77, you confirm that you are of legal age in your jurisdiction (typically 18 or older, but this varies by region). You also confirm that access and use of our platform comply with your local law. We do not conduct age verification during registration — that responsibility is yours. If you are under the legal age or live in a jurisdiction where our services are prohibited, you must not create an account.

You confirm at account creation that you are not a resident of a jurisdiction where our services are restricted, and that you have not been excluded from our platform. We scan account registrations and transaction patterns for fraud, and we reserve the right to close accounts that violate these conditions without notice or refund.

If you have engaged with Liga 1 markets, Piala Indonesia tournaments, Piala AFF fixtures, or any other entertainment on hero77, and you subsequently discover that our services are not available in your jurisdiction, you must cease use immediately. We are not liable for any losses incurred if you continue to use hero77 after your access should have been restricted.

No License or Regulatory Approval Claims

We do not claim to be licensed by any government or gaming authority in Indonesia, Jakarta, Surabaya, Bandung, Medan, or any other specific jurisdiction. We do not hold a "Curaçao License," "Indonesian Gaming Permit," or any other government-issued gaming license. We do not operate under regulatory approval from any specific country. If you see claims on any website that hero77 is licensed or approved by a specific authority, those claims are false — do not rely on them.

We operate under the assumption that our services are available only where applicable law permits. We comply with anti-money-laundering (AML) and Know Your Customer (KYC) requirements in the jurisdictions where we operate. We do not offer services to users in restricted territories, and we do not knowingly process transactions from prohibited jurisdictions.

1. Check Your Local Law

   Verify that online gaming and sports betting are legal in your jurisdiction before accessing hero77.

2. Confirm Your Age and Eligibility

   Confirm you are of legal age and that you are not in a restricted jurisdiction.

3. Do Not Assume License or Approval

   hero77 is not licensed or approved by any government. We operate where law permits — you verify compliance.

4. Cease Use If Your Jurisdiction Restricts Access

   If our services become unavailable in your area, stop using hero77 immediately.

Our Commitments and Your Rights on hero77

Anti-Money Laundering and Know Your Customer Verification

We at hero77 comply with anti-money-laundering (AML) and Know Your Customer (KYC) requirements. On your first deposit, we require identity verification through our payment partners. We collect your national ID number and verify it to prevent fraud and money laundering. We do not process deposits or withdrawals for accounts that fail KYC verification.

We monitor account activity for patterns consistent with money laundering, structuring (making multiple small deposits to avoid detection), or use of stolen payment methods. If we detect suspicious activity, we may freeze your account and request additional documentation. We may also report suspected violations to relevant authorities in jurisdictions where we operate.

Our KYC and AML procedures apply equally to all users. We do not make exceptions based on user status or account age. If your account is frozen pending investigation, we will notify you via email with the reason and next steps.

Data Protection and Privacy

We handle your personal information (name, national ID, contact details, payment method, transaction history) under standard security practices. Refer to our Privacy Policy for detailed information on how we collect, store, use, and protect your data. Your data is encrypted in storage and transit, and shared only with payment processors and regulatory authorities where required by law.

We may be required by law to disclose your account information to government agencies, law enforcement, or regulatory authorities in any jurisdiction where we operate. We will not notify you before such disclosure unless we are legally permitted to do so. By using hero77, you acknowledge that your data may be disclosed to authorities as required by applicable law.

Limitation of Liability and Dispute Resolution

We at hero77 are not liable for any losses, damages, or disputes arising from your use of our platform, including game losses, failed transactions, or account restrictions due to jurisdiction changes. We provide our services "as is" without warranty of availability, accuracy, or security. If you lose funds due to a technical error, unauthorized access, or payment processing delay, you may file a dispute with our support team — but we do not guarantee recovery or compensation.

Any disputes with hero77 are subject to the laws and jurisdiction where we operate. You agree not to pursue legal action against hero77 in courts outside those jurisdictions. If you have a dispute, contact our support team first. If unresolved, we may escalate the matter to arbitration or mediation in the jurisdiction where our operations are based.

Contact Information for Legal Inquiries

If you have legal questions about hero77, our service availability in your jurisdiction, or concerns about our compliance with local law, contact our support team via email. We will respond to legal inquiries within 14 business days. Our support team can provide information about our operations, data handling practices, and account management policies, but cannot provide legal advice.

If you are a government agency, law enforcement officer, or regulatory authority seeking information about hero77 or a specific account holder, contact our legal department directly. We cooperate with lawful requests for account information and user data as required by applicable law.

Service Area

Available only where local law permits. You verify compliance with your jurisdiction's law before accessing hero77.

Account Eligibility

You must be of legal age and not in a restricted jurisdiction. You confirm this at account creation.

License Status

hero77 is not licensed or approved by any government. We operate where law permits — regulatory status varies by region.

KYC and AML

We verify identity on first deposit and monitor for suspicious activity. Accounts may be frozen pending investigation.

Data and Privacy

Your data is encrypted and may be stored outside your jurisdiction. We comply with AML/KYC requirements and may disclose data to authorities as required by law.

This legal notice reflects our current operational practices and service availability. We may update this notice as our operations, regulations, or service areas change. Changes take effect immediately upon publication. Your continued use of hero77 after any update constitutes your acceptance of the revised notice. If you do not agree with this notice or any future updates, cease using hero77 and request withdrawal of your account balance.