hero77 Privacy Policy

This page describes what we collect when you use hero77 and how we keep that data protected. We at hero77 handle your personal information — your name, national ID, contact details, payment method data, and account activity — under standard security practices. Your data is encrypted in storage, transmitted securely during transactions, and shared only with payment processors and service providers who help us operate the platform.

We collect information to verify your identity (Know Your Customer verification), process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), track your account activity, and comply with legal requirements. We do not sell your data to third parties for marketing purposes. We retain transaction records for audit and dispute resolution.

Our privacy practices are designed to protect you while allowing us to operate safely. If you have questions about how we use your data, contact our support team.

What Information We Collect on hero77

Data You Provide Directly

When you register an account on hero77, we ask for your name, email address, date of birth, phone number, and country of residence. During Know Your Customer (KYC) verification on your first deposit, we collect your national ID number and verify it through our payment partner. We do not store your full national ID document — we store only the verified ID number tied to your account for fraud prevention and regulatory compliance.

When you deposit or withdraw, we collect payment method details — your e-wallet account identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank account number (for mobile banking, local payment, online payment, e-wallet virtual accounts). We use this information to route funds to and from your account. Your payment details are encrypted and stored securely.

If you contact our support team, we collect your support tickets, messages, and any personal details you share in those communications. We use this information to resolve your issue and maintain a record of our interactions.

Data We Generate When You Use hero77

We track your account activity: login timestamps, session duration, games played, bet amounts, winnings and losses, deposits and withdrawals, and account balance changes. This information helps us detect fraud, resolve disputes, and audit our operations. We store this data for the lifetime of your account and retain it for a minimum of 7 years after account closure for legal and regulatory purposes.

We collect your IP address, device type (mobile, desktop, tablet), browser type, and operating system when you access hero77. This technical data helps us optimize the platform, detect unauthorized access, and troubleshoot technical issues. We do not use this data to identify you personally — it is used only for platform improvement and security monitoring.

We use cookies and similar tracking technologies to remember your login preferences, language selection, and account settings. These cookies are stored on your device and allow you to navigate hero77 without re-entering information on every page. You can disable cookies in your browser settings, but doing so may reduce functionality on hero77.

How We Use Your Data and Your Rights on hero77

Our Data Usage Practices

We use your personal information for the following purposes: to verify your identity and comply with Know Your Customer requirements; to process your deposits and withdrawals through your chosen payment method; to detect and prevent fraud, money laundering, and unauthorized account access; to resolve disputes and investigate complaints; to comply with legal and regulatory obligations in jurisdictions where we operate; and to communicate with you about account changes, payment issues, or support responses.

We do not use your data for marketing or promotional purposes without your consent. We do not share your data with third-party advertisers or data brokers. We share your information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks mobile banking, local payment, online payment, e-wallet) who need it to process transactions, and with our internal compliance and finance teams who use it for fraud prevention and audit.

If you engage with Liga 1 markets, Piala Indonesia tournaments, or other entertainment categories on hero77, we track which games and bets you participate in. This data is used only to service your account, process payouts, and improve your user experience — it is not sold or shared with third parties.

Your Rights and Data Access

You have the right to request access to the personal information we hold about you. Contact our support team with your account number and request "personal data access." We will provide you with a summary of your stored data within 14 business days. You also have the right to correct inaccurate information — if your registered name or contact details are wrong, update them in your account settings or contact support.

You have the right to request deletion of your account and associated personal data, subject to legal retention requirements. If we are required by law to keep your transaction records (typically 7 years for financial compliance), we will retain those records even after account deletion. Non-transaction personal details will be deleted within 30 days of your request.

You can opt out of support communications by updating your notification preferences in your account settings. However, we will still send you security alerts, transaction confirmations, and account activity notices because these are essential for account protection.

Data Location and Third-Party Processors

We operate hero77 through servers located outside your jurisdiction. This means your data may be stored and processed in countries with different data protection laws than your own. By using hero77, you acknowledge and accept that your data will be transferred to and processed outside your country of residence. Our data processors comply with encryption and security standards equivalent to or exceeding local requirements.

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) are separate data controllers. They have their own privacy policies governing how they use payment data. We recommend reviewing their policies to understand how they handle your payment information.

1. Registration Data

   We collect your name, email, phone, date of birth, and country. Used for account creation and communication.

2. KYC Verification Data

   We collect your national ID number during first deposit. Used to verify your identity and prevent fraud.

3. Payment Method Data

   We collect e-wallet IDs or bank account details. Used to process deposits and withdrawals securely.

4. Account Activity Data

   We track logins, game plays, and transactions. Used for fraud detection, dispute resolution, and compliance.

5. Technical Data

   We collect IP address, device type, browser. Used for security monitoring and platform optimization.

Cookies and Tracking Technologies

We at hero77 use cookies to store your login session, language preference, and account settings. These are essential cookies — without them, you would need to re-enter your password every time you navigate hero77. We also use analytics cookies to track how users interact with our platform (e.g., which pages are visited, how long sessions last). This helps us identify technical issues and improve user experience.

You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging in or using key hero77 features. We do not use third-party tracking pixels or retargeting advertisements — our analytics are for internal improvement only.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our operations, legal requirements, or best practices. We will notify you of significant changes via email at least 14 days before they take effect. Your continued use of hero77 after the effective date constitutes your acceptance of the updated policy. If you do not agree with changes, you may close your account and request deletion of your data (subject to legal retention requirements).

Data Retention

We retain transaction records for 7+ years for legal compliance. Personal details are deleted 30 days after account closure, unless retention is legally required.

Data Security

We use encryption in storage and transit. Access is restricted to authorized personnel. We monitor for unauthorized access continuously.

Your Access Rights

Contact support to request access to your data. We provide a summary within 14 business days. You can correct or delete data subject to legal requirements.

Third-Party Sharing

We share data only with payment processors and internal compliance teams. We do not sell data to marketers or external parties.

Data Location

Your data may be stored outside your country of residence. Our processors comply with encryption standards equivalent to or exceeding local requirements.

If you have concerns about how we handle your privacy on hero77, contact our support team. We are available to answer questions about our data practices and address any privacy concerns you may have. Your information is important to us, and we take your privacy seriously.